The Freedom of Information and Protection of Privacy Act (FIPPA) is provincial legislation that applies to all Ontario hospitals effective January 1, 2012.
The Act gives individuals the right to request access to the general records maintained by the North Bay Regional Health Centre, and records containing their own personal information. It also requires us to protect the privacy of an individual’s personal information. (Note: Personal information does not include personal health information. More information about personal health information can be found in the Privacy section of our website.
The three key principles of the FIPPA are:
Additional information about FIPPA can be found on the Information and Privacy Commissioner’s (IPC) website. The IPC also offers a mini-guide on FIPPA,
Anyone can make a request for the general records of North Bay Regional Health Centre, but only you can request access to your own personal information.
No. Patient records cannot be requested under FIPPA – they are records personal health information and continue to be governed by the Personal Health Information Protection Act (PHIPA).
To request copies of patient records, please contact our Clinical Records Department.
More information about personal health information can be found in the Privacy section of our website.
Although most information is accessible, FIPPA provides some exclusions and exemptions to the right of access.
Examples of records excluded from access under FIPPA are:
A formal request under FIPPA may not be necessary. We publish information on the Accountability section of the North Bay Regional Health Centre’s website, so you may wish to check there to see if the information you are looking for is publicly available.
Other information may be available by making an informal request. You may wish to contact the Freedom of Information (FOI) Coordinator to ask if a formal request is necessary.
If you have any questions about the access or correction request process, please contact:
Freedom of Information Office at 705-474-8600, extension 3320 or via e-mail at: firstname.lastname@example.org, or the Office of the Information and Privacy Commissioner of Ontario.
In most cases, we will provide you with a decision letter within 30 days of the date we receive your request. This decision letter will notify you whether or not your request will be granted, and to advise you if there are any fees associated with your request.
However, in some circumstances this 30-day time period can be extended. We will notify you if a time extension is required.
The Freedom of Information Office may need to contact you to clarify your request in order for us to properly identify the record(s) requested. If clarification is required, the time period for us to respond to your request might be extended.
In addition to collecting the $5.00 mandatory fee, there are additional search and processing fees. Records will only be released after full payment of the fees has been received.
|Application Fee||Must accompany your request. The fee is mandatory and cannot be waived.||
|Search Time||Required to search and retrieve information.||
$7.50 / 15 minutes / person
|Computer Programming||May be needed to develop a program to retrieve information.||
$15 / 15 minutes
|Printouts||Photocopying and Computer||
$0.20 / page
$10 / disk
|Additional||Shipping & Delivery costs||
Note: Fee schedule for requests for health records can be accessed here.
You have the right to appeal to the Office of the Information and Privacy Commissioner of Ontario any decision made in regard to your request for access to information. An appeal must be made within 30 days after you receive the decision letter.
Appeals must be made in writing to:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
There is an appeal fee:
Freedom of Information Office
50 College Drive
North Bay, ON P1B 5A4
Tel (705) 474-8600 x3320