Patient and Family Partnered Care & Experience Survey

How we are partnering with patients and families

  • Dignity and Respect
    Listen to and honour patient and family perspectives
  • Information Sharing
    Communicate and share information with patients and families in useful and affirming ways
  • Participation
    Patients and families are encouraged and supported to participate in care and decision making to the level they choose
  • Collaboration
    Collaborate with patients and families in policy and program development

Patient Experience

At NBRHC we value what patients and families are telling us about their care. Our Patient Advocate and Managers regularly share patient feedback and stories.

The Patient and Family Experience Survey also provides a simple and effective way to listen to what patients and families are saying.

Please share your experience and help us improve services together.

The survey is completely voluntary and anonymous.

Partnering with patients and families for quality improvement

Patient family centered care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and health care practitioners by truly partnering with patients and families… involving them… gaining their insights to better plan and deliver care (

We encourage and welcome patients and families to come and share their stories and volunteer to be part of a change project. We want to see better care, designed and improved from a patient perspective.

Consider volunteering as a ‘Change Partner’ by contacting –

Our Goal – ‘Better CARE 2gether’

  • Involve – Patients and families at all levels
  • Inspire – Staff to deliver Patient and Family Partnered Care
  • Improve – Services together

Our road map towards Patient and Family Partnered Care

  • Place patients and families first
  • See patients and families actively involved 
  • Invite patients and families as Change Partners

Patient Engagement

We want to ensure that each patient can answer ‘yes’ to the following:

  • Are my needs being met in hospital?
  • Am I involved in my care?
  • Am I prepared to care for my condition at home?

North Bay

50 College Drive,
P.O. Box 2500
North Bay, ON
P1B 5A4
Tel: 705-474-8600

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680 Kirkwood Drive,
Sudbury, ON
P3E 1X3
Tel: 705-675-9193
Fax: 705-675-6817

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Floor Plans

Let us guide you to where you need to go.

Visitors Guide

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