At NBRHC we value what patients and families are telling us about their care. Our Patient Advocate and Managers regularly share patient feedback and stories.
The Patient and Family Experience Survey also provides a simple and effective way to listen to what patients and families are saying.
Please share your experience and help us improve services together.
The survey is completely voluntary and anonymous.
Patient family centered care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and health care practitioners by truly partnering with patients and families… involving them… gaining their insights to better plan and deliver care (www.familycenteredcare.org)
We encourage and welcome patients and families to come and share their stories and volunteer to be part of a change project. We want to see better care, designed and improved from a patient perspective.
Consider volunteering as a ‘Change Partner’ by contacting our Patient and Family Partnered Care Coordinators at – PatientFamily@nbrhc.on.ca
We want to ensure that each patient can answer ‘yes’ to the following: